We're here to help! If you have problems please do not hesitate to contact us.
Any questions, reply within 24 hours.
-Online Message: Fill out the message form on this page, we'll get back at you within 24 hours.
(9:00am-5:00pm PST, Monday to Friday). As a precautionary health measure for our support specialists in light of COVID-19, the phone service is not available until further notice. We apologize for any inconvenience this may cause and appreciate your patience.
Room 02, 21/F, Hip Kwan Commercial Building, 38 Pitt Street, Yau Ma Tei, Kowloon, Hongkong
How do I change/modify my order?
Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address. Once your package shipped, we will not be able to change anything.
Why it says refund when I didn't want a refund on my items?
As you know, RachelSilk is a large online shop, which has a large number of orders every day. Our warehouse staff will process those parcels one by one in chronological order. When you place an order, it may show that one item is still in stock. But in fact, the item was pre-ordered by other previous orders and may be out-of-stock when we process your order.
How do I track my orders?
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can log into your RachelSilk account and find all your order information. Click on "My Orders" and click on "View Order Details" and you can find out where your package is.