Return & ExchangeWithin 30 Days
Genuine Silk GuaranteeOf All Products
Free ShippingOn Orders Over $29.9
OEKO CertifiedNon-toxic Dyes
About Orders
Where am I able to find my orders?
Are there any additional fees?
How do I change or modify my order?
Why didn't I get an email about my order being shipped?
What should I do if I did not receive a confirmation email?
I have signed up for your newsletter but I haven’t received any coupons?
Why have I not received my goods ordered?
About Delivery
How long does it take to receive my order?
What should I do if the package is damaged in transit?
What should I do if I'm not at the shipping address when my package is delivered?
Why hasn't my shipping information been updated?
Why is the tracking number not working?
How to change my shipping address?
Do I need to be at my shipping address when my package is delivered?
Why was my order shipped separately?
How come my package shows delivered but I have not received my package?
About Products
Should I be wearing a silk face mask to protect your skin?
What are the benefits of sleeping with a silk eyemask?
What is STANDARD 100 by OEKO-TEX®?
What's the difference between silk and cotton?
What's Mulberry Silk/Charmeuse/Crepe de chine?
Why there is a color difference?
Are all RachelSilk products made of 100% Mulberry Silk?
What is the difference between oxford and terse silk pillowcase?
Why are silk products more expensive compared to the ones made from other materials?
Differences between Different Basics
What should I do if I want to customize products?
The Guy's guide to buy lingerie
Zipper vs Envelope Closure Pillowcase
Do silk Bedding/Comforters have a distinctive odour?
Frequency of Replacing Daily Necessities
How to customize women clothing?
Are your pillowcases sold individually or as a set?
About Payment
Am I able to apply multiple discount codes?
How does the express checkout feature work?
Why am I being asked to authorize my order?
About Account
Why can't I log into my account?
I placed an order on your website but I can't see it in my account when I log in, why is that?
Do I have to register to place an order?
How do I change details on my RachelSilk account?
What are the benefits to registering with us?
About RachelSilk
I have some complaints/suggestions regarding your website/services, where should I send them?
