About Orders

Where am I able to find my orders?

Are there any additional fees?

How do I change or modify my order?

How do I track my orders?

How do I cancel an order?

Why didn't I get an email about my order being shipped?

What should I do if I did not receive a confirmation email?

I have signed up for your newsletter but I haven’t received any coupons?

Why have I not received my goods ordered?

About Delivery

How long does it take to receive my order?

Do you ship internationally?

What should I do if the package is damaged in transit?

What should I do if I'm not at the shipping address when my package is delivered?

Why hasn't my shipping information been updated?

Why is the tracking number not working?

How to change my shipping address?

Do I need to be at my shipping address when my package is delivered?

Why was my package returned?

Why was my order shipped separately?

How come my package shows delivered but I have not received my package?

About Products

Is Satin Silk?

What is Grade 6A Silk?

Should I be wearing a silk face mask to protect your skin?

What are the benefits of sleeping with a silk eyemask?

What is STANDARD 100 by OEKO-TEX®?

What's the difference between silk and cotton?

What's Mulberry Silk/Charmeuse/Crepe de chine?

What Does Momme Mean in Silk?

Why there is a color difference?

Are all RachelSilk products made of 100% Mulberry Silk?

What is thread count?

What is the difference between oxford and terse silk pillowcase?

Why are silk products more expensive compared to the ones made from other materials?

Differences between Different Basics

What should I do if I want to customize products?

The Guy's guide to buy lingerie

How To Measure Bras?

How to fix a stuck zipper?

How To Put On Your Bra?

Zipper vs Envelope Closure Pillowcase

Do silk Bedding/Comforters have a distinctive odour?

Frequency of Replacing Daily Necessities

How to customize women clothing?

Are your pillowcases sold individually or as a set? 

About Payment

Am I able to apply multiple discount codes?

How does the express checkout feature work?

When will I be charged?

Why am I being asked to authorize my order?

Why can't I check out?

Why was my payment declined?

About Account

Why can't I log into my account?

I placed an order on your website but I can't see it in my account when I log in, why is that?

Do I have to register to place an order?

How do I reset my password?

How do I submit a ticket?

How do I change details on my RachelSilk account?

What are the benefits to registering with us?

About RachelSilk

I have some complaints/suggestions regarding your website/services, where should I send them?

Why RachelSilk?

Where to find RachelSilk?