Why have i not received my goods ordered?

Generally, we need about 2 to 4 working days to process an order before send it out. If you request the customization service or monogramming service, please kindly allow for four or more working days in the processing time. 

A tracking number will be sent to you by e-mail once items shipped out. The shipping time may vary from country to country.  

If there is no tracking number updated or the tracking information does not update for about 5-7working days, please feel free to contact our email service@rachelsilk.com.