Where am I able to find my orders?

There are two kinds of cases you may have here in RachelSilk, A registered case & A non-registered one.

A registered case:

Step 1:

Please view the right top of our site, then you will see the button “Login”. Please click it and you will see a page to log into your account. After sign in, you will see your account dashboard.

Step 2:

Please check your order details in “ All Orders”.

A non-registered case:

When you placed the order, you will receive a confirmation e-mail with your order number. Please contact us online or submit a ticket to check your order issues. Our customer service staff will reply to you within 24 business hours. Please kindly note when you contact us, please send us your e-mail address or order number.